HELP DESK SPECIALIST : MD Job - (fort meade, maryland) in Annapolis, Maryland For Sale
Job Requisition Number:
Category: Network/Telecom : Systems Administration
Primary Location: Fort Meade, MD, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Description:
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
POSITION SUMMARY:
Under general supervision, evaluates, recommends, installs, and supports local area network (LAN) hardware and software. Evaluates user hardware and software network needs. Evaluates LAN hardware and software requirements and capabilities and makes recommendations. Establishes documentation standards for network cabling schemes. Coordinates technical installation of hardware requirements. Installs application software programs on the LAN. Provides software and hardware familiarization overview with users. Coordinates third:party maintenance for network equipment and troubleshoots problems with department users and department LAN Administrators. May assist in developing uniform operating procedures for administering LANs or minicomputers.
RESPONSIBILITIES:
Administers network workstations, utilizing one or more networking protocols and/or one or more UNIX:based or non:UNIX based operating systems. Evaluates purchases of computers, network hardware, peripheral equipment, and software as requested. Investigates lower level user problems, identifies their source, determines possible solutions, tests and implements solutions. Performs software and application development, installation, and upgrades. Maintains site licenses for department/organization/client. Troubleshoots networks, systems, and applications to identify and corrects malfunctions and other operational difficulties. Conducts various training and instruction for system users on operating systems, relational databases, and other applications; assists users in maximizing use of networks and computing systems in less complex LAN Administration processes. Helps to anticipate communication and networking problems and implement preventive measures. Establishes and performs routine maintenance programs following company and vendor standards. Ensures timely user notification of maintenance requirements and effects on system availability. Installs enhancements and operating procedures that optimize network availability. Maintains confidentiality with regard to the information being processed, stored or accessed by the network.
Assists other technical teams (WAN, UNIX, WMS, etc.) in on:site tasks when local resources are not present. Documents network problems and resolutions for future reference. Works with other network professionals as directed to coordinate efforts, resolve cross:team issues and communicate changes.
EDUCATION and EXPERIENCE:
Typically requires bachelor's degree or equivalent and two to four years of related experience. Utilizes network monitoring and management tools to recognize real or potential service quality issues on managed, proprietary networks. Utilizes systems and application monitoring and management tools to recognize real or potential service quality issues within the managed environment. Interacts effectively and directly with both IT users and other IT support resources to efficiently and effectively resolve technical issues. Employs predetermined resolution techniques to quickly restore any IT resource after incidents.
At least one years experience with JAVA messaging and basic networking data flow.
A+, Network+, SSCP Certifications highly preferred.
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communic
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